Voice messaging is revolutionizing the way organizations interact with their customer base. Thousands of companies, coast to coast, have proven the value of AVM to help grow revenues, strengthen customer relationships, improve customer care, and to accelerate payments.

AVM contact programs proactively deliver essential information that helps customers make informed / timely decisions. Automated Voice Messaging helps our clients reach out to customers quickly with highly-relevant and timely information.

CCS initiates scores of outbound calls daily, using “CCS True Voice” technology (professional voice talent providing the most realistic call experience possible) to communicate the intended party’s name upon connection. Custom variable text is interlaced between professionally recorded greetings to create a seamless outbound telephone presentation.

Our platform’s ability to penetrate lists in an expedited manner offers significant throughput efficiencies. An Interactive Voice Messaging (IVM) campaign can take several hours to complete, while live agent campaigns take weeks; and direct mail campaigns are often measured in months.

Furthermore, AVM scripts can be adjusted “on the fly,” based upon real-time campaign statistics and customer response rates. It is much more difficult to change direction with live agents, and even more so with direct mail initiatives.

Strategic communication points include; acquisition, retention, service reminders, alerts, status updates, past due collection campaigns, etc.