CCS provides a wide range of innovative solutions to local, regional and national utility providers. Services include; early-out pre-disconnect campaigns (live agent and/or automated voice messaging), customer service, energy assistance application, emergency outage hotlines, as well as third party collection programs.

We work closely with our utility clients to optimize call center productivity. CCS Representatives routinely handle questions regarding billing, service, and shut off notifications. Our suite of services cover the entire customer lifecycle; customer acquisition, handling early stage inbound/outbound customer service calls, power outages, new service notification, inbound call center support, pre-collections, and third party collection services.

Our primary goal is to meet our clients’ performance expectations; ongoing QA / Compliance Monitoring assures that each objective is consistently met. With regard to placements, our organization has achieved multiple security and compliance accreditations to meet stringent data protection requirements.

Please explore Solutions on the navigation bar to view industry related programs and services.