Banking & Insurance

CCS has extensive first-party / pre charge-off experience representing many of the nation’s largest financial institutions, including banks ranking amongst the Top-5 in total assets. Through our benchmark contact center technology, customer service approach, tailored training programs, and countrywide servicing expertise, we consistently exceed performance expectations. To enhance recovery performance in a first-party capacity, our organization also offers inbound/outbound voice messaging, email, and text messaging campaigns.

We have extensive experience interfacing with our clients’ systems of record. During onboarding, our Training Department develops and implements comprehensive training modules that cover all system and program mechanics, including: client brand image, specific servicing requirements, scripts and role play, technical requirements for client system navigation / database updating, warm transfer protocol to the client for non-standard issues, and more.

CCS has decades of countrywide servicing experience, and is recognized today as one of the most highly respected collection firms industrywide. Our organization handles volumes of consumer referrals from high-profile banking, insurance, and financial services clients. We have extensive experience in the following lines of business: DDA, credit card, auto, installment loans, lines of credit, student loans, earned premium, and more. The aforementioned business lines each have unique servicing requirements with tailored recovery strategies.

CCS has been representing high-profile creditors since inception, and has developed proven strategies to maximize the recovery of business-to-business payment obligations. The experience and expertise of our commercial staff is one of our defining strengths. Our commercial operation is almost entirely comprised of internal hires who have demonstrated exceptional performance in other areas of the company. Due to the volume of referrals serviced by the organization, we have an internal candidate pool of hundreds of associates from which to recruit. The combination of our professionalism, advanced system technology, and decades of countrywide servicing experience makes CCS an outstanding partnering solution.

CCS has been servicing carrier referrals for over five (5) decades, and is widely recognized as one of the largest and most respected collection firms industrywide. Through the skillful integration of advanced system technology and subrogation expertise, we have mastered the servicing of uninsured motorist (UM) referrals, third-party carrier (TPC) processing, arbitration case preparation, and full-service legal administration.

In today's digital world, customer expectations and the associated rules of engagement are rapidly changing. Being able to recognize and adjust to these new dynamics is absolutely critical in retaining and expanding your customer base. CCS will become a true extension of your team, offering a seasoned understanding of this evolving landscape.

Our team of industry experts will build custom solutions to address your specific business needs. CCS’ multi-channel capabilities include: automated voice messaging (AVM), interactive voice response (IVR), SMS/MMS text messaging, free-to-end-user text messaging, email campaigns, and more. We design tailored contact strategies based upon our clients’ objectives – often, a simple "tweak" enhancement to an existing contact strategy will save our partners time and resources, which drives bottom line improvement. Representative solutions include: fraud prevention campaigns, cardholder solutions, incident communications, claim status notifications, opt-in messaging, engagement and retention campaigns, late payment notifications, satisfaction surveys, and more.