Customer Contact Solutions (CCS) provides dynamic multi-channel communication solutions, including: automated voice messaging (AVM), interactive voice response (IVR), SMS/MMS text messaging, free-to-end-user text messaging, email campaigns, social media campaigns, and live agent call center servicing. We have developed a proprietary, multi-model messaging platform, and all hardware, software, voice messaging equipment, and support personnel are resident in-house.

"I want to tell you how much I appreciate you & your quick responses on everything. I always know I can count on you and CCS, and for that I just want to say thank you! You all make my job so much easier!"|— National Financial Services Organization||"Achieved best in class customer service goal by offering a targeted window of service time including rescheduling functionality with CCS’ hosted solution."|— National Healthcare Client||"Just by using CCS’ custom pass strategy and best-time-to-call analytics, we increased customer contacts by 37%."|— National Insurance Provider||"Our no-show rate fell from 13% to just 6%. This alone has resulted in a 97% return on investment with CCS."|— National Insurance Provider||"CCS saved our call center resources by delivering pre-scheduled power outage calls and texts – they collapsed our notification time from days to just 5 minutes."|— National Utilities Client||"CCS reduced placements by over 60,000 within three (3) weeks and 53% of customers contacted made payments simply by being reminded."|— National Financial Services Organization||"CCS provided a 20.9% lift over mail in preventing late payments."|- National Insurance Provider