CREDIT COLLECTION SERVICES™
"WHERE CASH FLOWS"™
Credit Collection Services (CCS) is proud to be recognized as one of the nation’s largest and most respected collection firms.
PAUSE BACKGROUND
CREDIT COLLECTION SERVICES™
"WHERE CASH FLOWS"™
Credit Collection Services (CCS) is proud to be recognized as one of the nation’s largest and most respected collection firms.
Credit Collection Services (CCS) is recognized as one of the nation’s largest and most respected collection firms. For over 50 years, CCS has focused its resources to professionally and comprehensively service consumer-related payment obligations. The skillful integration of advanced system technology and debt recovery expertise has enabled our organization to master the processing of large-volume placement portfolios. Our processing efficiencies are extended to clients in the form of a full-service collection program that ensures a thorough collection effort on every single account. The combination of our professionalism, data security, compliance programs, and decades of countrywide servicing experience makes CCS an outstanding partnering solution.
ABOUT USNationwide Coverage
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ABOUT USNationwide Coverage
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ABOUT USNationwide Coverage
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ABOUT USNationwide Coverage
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KEY DIFFERENTIATORS
DISPUTE RESOLUTION
STRATEGY ASSIGNMENT
MULTILINGUAL CAPABILITIES
CULTURE OF CUSTOMER SERVICE
REGULATORY COMPLIANCE
SKIP TRACING
SPEECH ANALYTICS
PAYMENT PLAN ADMINISTRATION
KEY
DIFFERENTIATORS
DISPUTE
RESOLUTION
Customer service is a core value of the CCS organization, and we have invested equivalent resources into dispute management as we have into payment recovery. As a result, escalation is extremely rare.
STRATEGY
ASSIGNMENT
Every account is assigned a comprehensive recovery strategy upon placement, which systematically marches each account along a disciplined timeline.
MULTILINGUAL
CAPABILITIES
CCS has a large staff of bilingual CSAs, and our bilingual IVR offers 24/7 account servicing functionality. Additionally, our self-service website offers greetings and guidance in English, Spanish, French, Chinese, and Japanese.
CULTURE OF
CUSTOMER SERVICE
CCS is a script-intensive organization, with hundreds of scripts developed to guide our CSAs through nearly every path of an inbound or outbound contact. Customer service is a core focus, and our CSAs are trained thoroughly on “soft skills” such as active listening, empathy, and tone of voice.
REGULATORY
COMPLIANCE
CCS has implemented an extremely robust Compliance Management System (CMS), which has been praised by many of the nation’s largest creditors following comprehensive audit. As the collection industry is constantly evolving from a regulatory standpoint, CCS utilizes a variety of sources of information to proactively update its CMS.
SKIP
TRACING
Due to the volume of referrals serviced by the CCS organization, we have been able to negotiate virtually unlimited search capabilities with our asset and skip tracing vendors.
SPEECH
ANALYTICS
CCS has implemented speech analytics software, which enables the assessment of 100% of our telephone contacts for compliance with internal, client, and regulatory requirements.
PAYMENT PLAN
ADMINISTRATION
Automated system strategies are designed to monitor established payment arrangements and update those that are kept on-schedule. Broken payment arrangements and token payments are given the highest priority, and are queued for immediate telephone follow-up.
SEAMLESS INTEGRATION
CCS interfaces with clients at any desired level of technical sophistication, readily developing required interfaces to facilitate electronic data exchange. This ranges from the simple placement of new business to a fully-automated exchange of payments and account-specific data updates.
SEAMLESS
INTEGRATION
CCS interfaces with clients at any desired level of technical sophistication, readily developing required interfaces to facilitate electronic data exchange. This ranges from the simple placement of new business to a fully-automated exchange of payments and account-specific data updates.
INDUSTRIES SERVED
BANKING & INSURANCE
HEALTHCARE
CABLE & TELECOM
ENERGY & UTILITIES
RETAIL
GOVERNMENT
INDUSTRIES
SERVED
BANKING & INSURANCE
HEALTHCARE
CABLE & TELECOM
ENERGY & UTILITIES
RETAIL
GOVERNMENT
"Selecting CCS to take over our collection services was one of the best, if not the best decision I have made in my career."|- Large Healthcare Client||"I continue to stress the importance of the relationship we have with CCS - and why the intangibles are so important when choosing a vendor to work with. Thanks again for the work and for continually showing us why CCS is one of our most valuable vendor relationships."|- Fortune 100 Client||"I am very pleased. I deal with several collection agencies and you are truly at the top. I wouldn’t change a thing."|- National Healthcare Client||"I want to thank you for all your help with the Audit Review. I believe I have visited with the CCS team at least a half dozen times over the past 15 years. Please share this email with all who participated on Wednesday with a big thank you, CCS is always a “Best in Class” organization."|- Large Utility Organization||"CCS has been proactive in obtaining and procuring any information or reporting we have requested. Paula, Andy, and Amanda are worth their weight in gold. They all take very good care of us!"|- Fortune 50 Client||"It is a pleasure to work with Marc. I have worked with him for quite a while. He is great with communication and following-up in a very timely manner."|- Fortune 100 Client||"I am very satisfied with Client Servicing. They are knowledgeable, respond quickly and accurately, and cannot do enough to help!"|- National Utility Client||"All of my interactions have been wonderful experiences. Betty is fantastic to work with, she is always very helpful and works hard to ensure any requests or concerns are addressed quickly and accurately."|- Fortune 50 Client||"Pleasant and reliable client contacts. Your associates always give me my reports in a timely manner. Very professional. Much better than the other collection agencies I deal with."|- National Healthcare Client||"I have a great relationship with Betty, and actually look forward to contacting her when I have any questions or concerns."|- National Cable Client||"Absolutely easy to do business with. CCS is always ready and willing to assist with any requests we may have. They consistently go out of their way to ensure we are taken care of."|- Fortune 50 Client||"I have never had a complaint - ever."|- National Healthcare Client||"They give me my reports each month without needing reminders. Very reliable. Very timely."|- National Healthcare Client||"We love CCS!"|- Fortune 50 Client
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KEY METRICS
KEY
METRICS
53
years in
business
20-30%
liquidation lift over
traditional vendors
$5B+
in annual
placements
20-30%
liquidation lift over
traditional vendors
94%
clients say CCS
makes it "very easy"
to do business
99%
client satisfaction
with CCS'
responsiveness
CCS' NPS industry
score is 71.
>70 = "world class"
9/10
clients are "very likely" vs.
"likely" to recommend CCS
9/10
clients are
"very likely" vs.
"likely" to
recommend CCS
Over five decades of uninterrupted growth, proven leadership, unparalleled client relationships, and a tireless commitment to servicing excellence.
Over five decades of uninterrupted growth,
proven leadership, unparalleled client relationships,
and a tireless commitment to servicing excellence.
proven leadership, unparalleled client relationships,
and a tireless commitment to servicing excellence.
Over five decades of uninterrupted growth, proven leadership, unparalleled client relationships, and a tireless commitment to servicing excellence.