Healthcare

With a meticulous approach to patient care and client branding, CCS will act as a seamless extension of your health system, hospital, or standalone practice. Through our benchmark contact center technology, tailored training programs, and countrywide servicing expertise, we consistently exceed performance expectations. To enhance recovery performance in a first-party capacity, our organization also offers inbound/outbound voice messaging, email, and text messaging campaigns.

We have extensive experience interfacing with our clients’ systems of record. Representative examples include systems such as Epic, Meditech, Cerner, Soarian, Siemens SMS, LSS, eClinicalWorks, Allscripts, HealthQuest, STAR, Eclypsis, GE, as well as home-grown platforms. During onboarding, our Training Department develops and implements comprehensive training modules that cover all system and program mechanics, including: client brand image, specific servicing requirements, scripts and role play, technical requirements for client system navigation and database updating, warm transfer protocol to the client for non-standard issues, and more.

CCS has been providing self-pay recovery programs on behalf of healthcare providers for over five (5) decades, including large multi-facility health systems, standalone hospitals, teaching hospitals, physicians’ practices, laboratories, radiology practices, pathology groups, and more. Our processes have been designed to maximize recovery performance, while effectively responding to volumes of patient inquiries inherent in every placement portfolio.

We view our culture of patient care as one of our defining strengths, and our representatives are trained to always be aware that they could be conversing with an individual who has recently gone through an emotionally difficult event. “Soft skills” such as active listening, empathy, and tone of voice are core facets of our new hire and continual training programs.

Winding down a legacy system during a system conversion can be a difficult task. ClaimAssist’s complete A/R management service allows your staff to focus on your new system implementation while we work through your existing receivables. This will ensure that cash collections remain at maximum levels while minimizing the time your aging accounts remain open.

We can also provide relief to your growing A/R by providing billing follow-up efforts to your managed care and government claims. ClaimAssist can support the billing needs of any provider.

ClaimAssist has been servicing workers’ compensation, motor vehicle accident, and general liability referrals for decades. Through a combination of proprietary system automation and expert staff who understand the typical stalls/objections utilized by payers to delay/minimize reimbursement, ClaimAssist routinely uncovers new revenue streams for its clients. ClaimAssist’s ability to negotiate from a position of strength can mean the difference between nominal liquidation and optimum recovery.

We service referrals from healthcare providers coast-to-coast, and have a detailed understanding of the various state-specific requirements throughout the country. Furthermore, ClaimAssist performs onsite Patient Registration training to educate client staff on the questions they should be asking patients up-front to optimize reimbursement, patient satisfaction, and cycle time-to-payment. As these complex claims require a disproportionate labor investment relative to their overall financial impact, ClaimAssist enables its clients to focus its valuable resources towards accounts with a higher ROI.

In today's digital world, patient expectations and the rules of engagement are rapidly changing. Being able to recognize and adjust to these new dynamics is critical in optimizing your patient communications – the end goal being to maximize the percentage of patients who actually see and read pertinent information, the speed at which it is consumed, and associated response rates. CCS will become a true extension of your team, offering a seasoned understanding of this evolving landscape.

Our team of industry experts will build custom solutions to address your specific business needs. CCS’ multi-channel capabilities include: automated voice messaging (AVM), interactive voice response (IVR), SMS/MMS text messaging, free-to-end-user text messaging, email campaigns, and more. We design tailored contact strategies based upon our clients' objectives – often, a simple "tweak" enhancement to an existing contact strategy will save our partners time and resources. Representative solutions include: appointment reminders, prescription management, late payment notifications, incident notifications, satisfaction surveys, and more.